Why Typebot?

In an ideal world, a user should be able to chat with a human from a company and have an instant answer. The problem is that it is synchronous, time-consuming and it requires a huge customer support team working 24/7. It doesn't scale at all. Waiting for an answer from a human impacts the customer experience.

Chatbots are a solution. You can chat with your customers, at scale.

But, when built incorrectly, chatbots can be detrimental to your user experience. Most solutions out there focus on customer support. It can be so much more.

A great chatbot should:

• Provide a customized experience to the user
• Have a great user interface and beautiful animations
• Feel native to the business brand
• Provide what the user is looking for

A chatbot is not necessarily tied to customer support. It can also do:

• Lead generation and qualification
• Quizzes
• Surveys
• User onboarding
• Product presentation
• Registrations (newsletter, waiting list)

To build that kind of chatbots, you need a tool that gives you enough freedom to closely tie it to your business logic. The build experience should be a reliable and fun experience. You also need a space where you can analyse your results so that you can incrementally improve your bots.

This is what Typebot provides.

Typebot is extremely flexible and provides the building blocks to create great chat experiences.